Terms & Conditions
Terms & Conditions
Your Order – Terms and Conditions
Thank you for your order through the Marlo Spa at www.marlospa.com.au, which is owned and operated by Marlo Johnston-Garrett. Please review these Terms and Conditions. Your use of the Website or purchase of products from us constitutes your agreement to follow these Terms and Conditions and to be bound by them.
These Terms and Conditions May Change
Marlo Spa products including creams, serums, lotions, gels, oils, jars, containers and packaging are not to be left in the possession of young children. Adult supervision is required at all times that Marlo Spa products are in use. Please keep all Marlo Spa products out of reach of small children. *Choking hazard.
Occasionally we will offer special promotions to our customers. This can include a gift with purchase, free shipping, or other promotional activity associated with a product purchase. These offers may be for a limited time only, and no rainchecks are available.
Our shipping and processing charges are intended to compensate our company for the cost of processing your order, handling and packing the products you purchase and delivering them to you through Australia Post. \. Large or bulky shipments may not be subject to our standard shipping charges. In these instances, we will contact you with a shipping quote before dispatch of your order.
Our regular shipping rate is $10.
Goods are shipped from our despatch centre in Sorrento, Victoria. You can expect us to ship your order within 3 business days of receiving it in most cases. Please allow longer during peak times and clearance sales. You will receive an email from us when we ship your order. Please note that quoted shipping timeframes are not guaranteed, which guarantee same day shipping on orders placed by 11am.
Your order will be delivered through Australia Post. The delivery time to your destination will vary according to your postcode. Full details can be found at www.auspost.com.au. Please allow extra time for post deliveries at peak times eg Christmas and Easter. Marlo Spa does not accept any responsibility for shipping times, and we cannot refund items that arrive later than required, although you may return them at your cost for a credit (exclusions may apply).
No signature is required for delivery. Marlo Spa does not accept any responsibility for goods once they have been collected by Australia Post, including any loss or damage in transit.
You are welcome to return any of our items within 7 days of receipt if your item is deemed damaged. Please package up your item securely and ship it by registered post or courier to Marlo Spa 40 -45 OceansBeach Road, Sorrento 3943, with a copy of your invoice and an explanatory note. Items must reach us in new condition, in their original packaging.
We will send you a store credit for the cost of the item only. We do offer exchanges by prior arrangement.
Some items are not returnable due to change of mind, including, but not limited to, custom or special order items.
If you have purchased items on clearance or at a sale price, no refunds or credits will be given if you have simply changed your mind or have no use for the item.
If you believe your item is faulty please contact our Customer Service team for advice. We will replace or refund (at our discretion) items that are considered faulty, according to our obligation by law. Our consumer guarantee policy for minor or major product faults up to 7 days after purchase entitles consumers to repair, replacement or refund which will be assessed on a case by case basis. Anything beyond this is deemed as reasonable use unless otherwise stated by suppliers. In these cases we will follow up with suppliers regarding their warranties. In this instance you must supply proof of purchase and images of the said faulty items.
Changes and Cancellations
Orders once placed via the Marlo Spa website are considered final. Should you wish to add an item after placing your order and before it is shipped please contact our Customer Service team firstname.lastname@example.org as soon as possible. Please note that we may not be able to refund your order should you wish to cancel or change it, however a store credit may be offered for future use.
From time to time there may be information on our Website or in our catalogue that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, photographs, pricing, and availability. To the extent permitted by law, Marlo Spa reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.